Account

Verification

• How do I upload my documents?
• Known Issues with Verification
• Occupation Verification Requests
• What is HooYu?
• What are HooYu upload requirements?

Communication

• How to contact us
• How do I stop receiving texts or emails from LeoVegas?
• I received an email/SMS stating that I'm the winner of a prize from LeoVegas. How do I claim it?
• Why don't I receive any emails from LeoVegas?

General Account Queries

• Can I open another LeoVegas account?
• Why am I unable to access my account?

Changing Personal Details

• What should I do if my name or gender has legally changed?
• Am I able to update my residential address?
• How can I change the email address connected to my account?

Password

• How can I request a new password?